Jeffrey Peña

Master’s degree in Education Technology and Instructional Design. Seven years of professional work experience. Proficient in software applications, including Adobe Creative Cloud, Google Workspace, Microsoft Office, Canva, and more. Able to work in teams and collaborate across departments to complete assigned projects effectively and efficiently. Strong organizational skills with a keen eye for detail. Experienced in client relations and the ability to adapt to different personalities and work styles.

New York City, New York

Experience


Community Engagement Coordinator

Bronx District Attorney’s Office

January 2024 – Present


The Bronx, NY

  • Represented BXDA at monthly precinct, community board (both general and district service cabinet meetings), and other community meetings

  • Planned, coordinated, promoted, and scheduled Bronx District Attorney’s Office internal and external events and conferences, working with partner organizations as needed

  • Supervised a team of interns, ensuring high standards of communication skills, meeting program and grant objectives, and mentoring staff through training and professional development

Case Manager / Job Opportunity Specialist

HRA / Department of Social Services

March 2022 – December 2023


The Bronx, NY

  • Handled the entire application process for new applicants

  • Interviewed applicants and assessed eligibility for immediate needs grants (food and non-food); for employability and eligibility for public assistance, SNAP, and Medicaid; worked with applicants to remove barriers to employment and make referrals to employment programs, childcare programs, and other services

  • Managed all aspects of the case, including establishing ongoing eligibility, assessing participants, developing appropriate employment plans, and executing specific strategies designed to help participants achieve self-sufficiency

Street Outreach Associate

Department of Homeless Services

June 2021 – March 2022


New York City, NY

  • Performed daily canvass observations, information gathering, and assessments within the terminal throughout the five boroughs

  • Performed special community-based observations, data collections, and community assessment assignments on an as-needed basis

  • Participated in inter-agency engagements with potentially street homeless clients

  • Logged observations of apparent homeless individuals using a handheld device

Instructional Design Assistant

Hostos Community College

January 2020 – May 2021


The Bronx, NY

  • Created digital and print branding materials to promote events while maintaining consistency with brand guidelines

  • Performed simple and moderately complex technical procedures in MS Word, Excel, PowerPoint, and Adobe Creative Cloud

  • Responsible for the organization and storage of equipment

  • Assisted with the training and guiding of professors and students with technology

Instructional Design Intern

Hostos Community College

October 2018 – June 2019


The Bronx, NY

  • Responsible for the creation and updating of books, flyers, photographs, posters, videos, and web banners

  • Designed and produced artwork from concept to completion

  • Made various formats of supplied artwork production-ready

  • Resolved any artwork issues that arose during production

Education


Master of Education in Education Technology and
Instructional Design

Western Governors University
Expected Graduation

December 2025

Bachelor of Arts in
Digital Design

The City College of New York
Cumulative GPA: 3.6

08/2018 – 05/2020

Associate of Applied Science in Digital Design

Hostos Community College
Cumulative GPA: 3.5

08/2016 – 05/2018

Skillset


Get in Touch


I’d love to hear from you! Whether you have questions, collaboration ideas, or just want to connect, feel free to reach out. You can contact me through the form below or connect with me on social media.