
Jeffrey Peña
Master’s degree in Education Technology and Instructional Design. Seven years of professional work experience. Proficient in software applications, including Adobe Creative Cloud, Google Workspace, Microsoft Office, Canva, and more. Able to work in teams and collaborate across departments to complete assigned projects effectively and efficiently. Strong organizational skills with a keen eye for detail. Experienced in client relations and the ability to adapt to different personalities and work styles.
New York City, New York
Experience
Community Engagement Coordinator
Bronx District Attorney’s Office
January 2024 – Present
The Bronx, NY
Represented BXDA at monthly precinct, community board (both general and district service cabinet meetings), and other community meetings
Planned, coordinated, promoted, and scheduled Bronx District Attorney’s Office internal and external events and conferences, working with partner organizations as needed
Supervised a team of interns, ensuring high standards of communication skills, meeting program and grant objectives, and mentoring staff through training and professional development
Case Manager / Job Opportunity Specialist
HRA / Department of Social Services
March 2022 – December 2023
The Bronx, NY
Handled the entire application process for new applicants
Interviewed applicants and assessed eligibility for immediate needs grants (food and non-food); for employability and eligibility for public assistance, SNAP, and Medicaid; worked with applicants to remove barriers to employment and make referrals to employment programs, childcare programs, and other services
Managed all aspects of the case, including establishing ongoing eligibility, assessing participants, developing appropriate employment plans, and executing specific strategies designed to help participants achieve self-sufficiency
Street Outreach Associate
Department of Homeless Services
June 2021 – March 2022
New York City, NY
Performed daily canvass observations, information gathering, and assessments within the terminal throughout the five boroughs
Performed special community-based observations, data collections, and community assessment assignments on an as-needed basis
Participated in inter-agency engagements with potentially street homeless clients
Logged observations of apparent homeless individuals using a handheld device
Instructional Design Assistant
Hostos Community College
January 2020 – May 2021
The Bronx, NY
Created digital and print branding materials to promote events while maintaining consistency with brand guidelines
Performed simple and moderately complex technical procedures in MS Word, Excel, PowerPoint, and Adobe Creative Cloud
Responsible for the organization and storage of equipment
Assisted with the training and guiding of professors and students with technology
Instructional Design Intern
Hostos Community College
October 2018 – June 2019
The Bronx, NY
Responsible for the creation and updating of books, flyers, photographs, posters, videos, and web banners
Designed and produced artwork from concept to completion
Made various formats of supplied artwork production-ready
Resolved any artwork issues that arose during production
Education
Master of Education in Education Technology and
Instructional Design
Western Governors University
Expected Graduation
December 2025
Bachelor of Arts in
Digital Design
The City College of New York
Cumulative GPA: 3.6
08/2018 – 05/2020
Associate of Applied Science in Digital Design
Hostos Community College
Cumulative GPA: 3.5
08/2016 – 05/2018
Skillset
Get in Touch
I’d love to hear from you! Whether you have questions, collaboration ideas, or just want to connect, feel free to reach out. You can contact me through the form below or connect with me on social media.